User Documentation &Training Consultant
Unisys is recruiting a Service Desk Agent / User Documentation and Training Consultant.
The Service Desk Agent / User Documentation and Training Consultant is a member of the sectorial unit team and will be in charge of the duties listed below ;
− Quality control of the implementation of Sector Group activities, including the launch, management and follow-up of the annual Sector Group reporting exercise, the set-up of the related IT tools, the assessment of Sector Group activities and the provision of feedback to the Network via dedicated tools/channels.
− Assisting European Commission DG’s organisations in using the new IT monitoring and reporting infrastructure, providing related user support/guidance and following up related user requests
− Animation and remote management of Thematic Groups via the intranet.
− Contribution to business developments, with particular focus on the IT environment designed for the use by Sector Groups, Thematic Groups, Business Cooperation Centres
− Support to the statistical analysis of the activities of Sector Groups, Thematic Groups, Business Cooperation Centres.
Profile
General tasks:
− Writing user instructions / documentation for DG’s staff
− Coordinating communications with external partners and internal team
− Guidance regarding the use of information systems
− Writing information system on-line help
− Follow-up of user requests
− Writing web documentation
− Assistance in the management of applications
− Prepare relevant training courses
Knowledge and skills − Knowledge of and experience with the DG’s mission, in particular the Sector/Thematic Groups, and its IT infrastructure
− Excellent writing and communication skills
− Experience in dealing with end users in the Enterprise Europe
− Ability to give presentations.
− Knowledge in end user assistance of information systems
− General IT skills
− Capability of integration in an international/multi-cultural environment, rapid selfstarting capability and experience in working in team
− Ability to participate in and contribute to multi-lingual meetings
− Good knowledge of presentation tools (e.g. PowerPoint)
− Good knowledge of MS-Office
Offer:
Competitive Salary - Group Insurance - medical care insurance - Lunch Vouchers
