Sales & Service Associate, (m/w) French and German for Ireland

Job n°253871

Starwoords is looking for A Sales & Service Associate, (m/w) French and German.

Did you know that the Starwood Cork Customer Contact Centre (CCC) was voted one of the best large places to work in Ireland in 2014? With over 50 nationalities and 500 employees, we have been in business in Cork city since 1994 and we are proud to be one of the largest city centre employers. 

Starwood Hotels & Resorts is one of the leading hotel and leisure companies in the world with over 1,200 luxury hotels and resorts & 180,000 employees in over 100 countries. A typical day on the job may entail booking the holiday of a lifetime in one of our luxury hotels worldwide or simply ensuring that one of our many business travellers has a smooth and relaxing stay.

Sales & Service Associate : 

First contact resolution approach in dealing with customer interactions 

Maintain an image which reflects friendly, helpful and professional demeanour in order that each customer is left with a positive impression of our organisation 

Receive and process calls, respond to online communications and conversations relating to Starwood Hotels & Resorts. This will be accomplished by utilising a combination of calls, emails and live chats 

Generate sales for Starwood Hotels & Resorts Worldwide properties worldwide by using effective sales techniques 

Provide information on all Starwood brands/properties on room availability, rates, packages, amenities and other information requested by the customer in accordance with guidelines, policies and procedures

Requirements : 

Passion for travel and hospitality industry  

Excellent customer service and problem solving skills 

Strong aptitude for sales  

Excellent communication skills : written (business writing skills) and verbal (telephone manner)  Fluency English : verbal and written and in another language 

Ability to work in a fast paced environment that requires the use of multiple computer applications 

Ability to multi-task  

Ability to work independently and in a team environment 

Detail orientated with excellent organizational skills.  

Ability to meet performance standards in line with company policies. 

Availability to work various shift patterns

Our Benefits : 

Opportunity to holiday in some of world's most amazing hotels for employee and family members through our staff discount rates Private medical insurance  Career progression opportunities 

Continuous training and development Tuition reimbursement scheme (up to 100%) 

Competitive incentive scheme 20 vacation days per annum plus an additional day per annum up to maximum of 25 days  Subsidised city centre car parking  free gym membership Cycle to work scheme

Warning : 

This vacancy is to be filled at the European Jobday Contact Center on October 6, 2015, in presence of the employer and Actiris International.

You can attend prior to a preparatory workshop for the European Job Day Contact Center. During this workshop, you will receive information on the content of functions in a Contact Center, the employers that will attend as well as on the development of the day.

The workshops :

The workshops are organized 

In Brussels the 29th of September 2015 from 9h30 till 12h30 Registrations HERE

In Brussels the 29th of September  2015 from 14h00 till 17h00. Registrations HERE

In Wallonia the 28th of September  in Liège from 9h30 till 12h30 and from 14h00 till 17h00

and the 29th September in Tournai  from 9h30 till 12h30 and from 14h00 till 17h00

Register for Wallonia HERE

The European Jobday Contact Center day : 

You can register at our European Jobday Contact Centre day the 6th of  October 2015 HERE