Queue-it - Support Engineer - Japanese Speaking
Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for 35 billion+ users.
Queue-it is a place where you can do what you are naturally best at to positively maintain your performance. We’re a diverse team coming from 50+ countries with offices in Denmark, the U.S., and Australia.
About the role
As a Queue-it Support Engineer, you’ll play an integral part in our continued growth by providing technical support and recommendations to our customers.
Because we work with the world’s biggest brands, you’ll get to know a wide variety of web applications, architectures, and business issues, allowing you to broaden your skillset. You’ll support the company both externally as you assist our customers, and internally as you communicate their feedback, so we can continue perfecting our solution.
Responsibilities
Provide technical support. Handle First Level (L1) support and chat by providing technical expertise to our customers worldwide, and work closely with the Solutions & Development teams to escalate issues and questions to L2/L3 support when needed.
Fuel the Queue-it growth engine. Support roll-out of new features and increase the company knowledge base by updating client profiles, white papers, and more.
Investigate and communicate. Proactively monitor and follow-up on customers’ ongoing operations and open tickets, ensuring problems are solved.
Collaborate for success. Support handover to and from your colleagues in our offices in USA and Australia.
Qualifications
- 1-5 years experience in a similar role
- Solid knowledge of web services/applications
- Great interpersonal and communication skills, with a high-proficiency of verbal and writing skills in Japanese and English (Danish not required)
Technical skill requirements
- Hands-on experience in JavaScript, JQuery, HTML, CSS
- Knowledge and basic practical experience with one of the server-side programming languages: PHP, Asp.Net, Java, Python, Ruby on Rail
- Familiarity with support tools like Zendesk, JIRA or similar tools
- Conceptual knowledge of Cloud would be an advantage
We are looking for someone who has
- Great troubleshooting and investigative skills
- Ability prioritize and handle multiple support cases in parallel
- Genuine excitement to empower customers and solve problems
Why Queue-it is a great place to work
Continuous learning. You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you. We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
Diverse and inclusive culture. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. In a company with 50+ nationalities, you will be able to enjoy a truly intercultural and inclusive environment.
About the office
Located in the heart of Copenhagen, the Queue-it headquarters offers modern amenities, collaborative spaces, and quiet zones to suit all work styles – plus games, ping pong, foosball, PS4, social events, clubs, and great coffee, lunch, & snacks!
Apply today!
- Please submit all materials in English
- Due to GDPR regulations, we cannot accept applications/CVs via email. Please apply online via this link: https://careers.queue-it.com/jobs/1614887-support-engineer-japanese-speaking/applications/new
- Queue-it is committed to employing a diverse staff. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
