Order Management Co-ordinator with German

About the job

JOB PURPOSE

• A customer focused position to manage the customer relationship and expectations throughout the post sales (Order Management) process.
• The position will interface between Market Facing Units, Production, Sales,Transport & Order Management.

PRINCIPLE RESPONSIBILITIES

• To liaise with supply and manufacturing organisation, advise customers and Sales Team of delivery times (includes liaising with external freight forwarders GB82).
• To process Sales Orders (manual & electronic) in line with agreed SLA’s and manage through to delivery utilising internal and external systems.
• Obtain supplier delivery information and update purchase order confirmation, EDD’s & delivered quantities.
• Manage post related order queries including returns through to resolution.
• To manage Evaluation Loan requests in line with customer T&C’s and company policy (SAP GB82 entity only).
• Produce & Distribute Customer Reports for example: Stock, Backlog & Shipment.
• Communicate effectively with customer via email/telephone.
• Resolve customer complaints and manage 1st level escalations.
• Produce & Distribute Internal Reports,
• Full compliance with Operational processes, procedures and ways of working.

Requirements

• SAP Skills is a preferred requirement.
• Good IT system skills & attention to detail.
• Ability to problem solve & resolve issues through to completion.
• Communication skills, both written & verbal, incl. active listening and empathy.
• Customer service skills.
• Good interpersonal and intercultural skills.
• Ability to prioritize own workload.
• Team player with commitment to cross train and support colleagues
• English and German– Fluent level in writing and speaking