Network Support Specialist with French and English

The Network Support Specialist is a crucial member in the pre-sales line of communication between Concentrix company and one of the biggest Networking companies in the World. They work with business customers and actively assist them with purchasing the best technical equipment by providing adequate information for products (switches, routers, IP Phones, Firewalls, etc). The primary focus is high level of customer satisfaction and resolving all incoming inquiries in a timely manner using a broad range of tools and resources at the engineer’s disposal.

Requirements:

• Exceptional interpersonal and communication skills in English and French languages - verbal and written.

• Listen attentively and understanding customer needs and concerns; demonstrate empathy.

• Knowledge of telecommunications network infrastructure and other network services will be considered as advantage.

• Knowledge in one of the following: hardware, networking, sales, product functionality etc. is a bonus.

• Basic understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity.

• Advantage will be one or more technical certifications: i.e., Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Design Associate (CCDA), Microsoft Certified Systems Administrator or equivalent vendor certification, CompTIA A+ Certification and/or CompTIA Network+ Certification.

Duties and Responsibilities:

• Make follow up outbound calls to customers, other parties as a part of case resolution process

• Provide basic to complex technical information via phone, live (chat), web system or e-mail.

• Follow appropriate escalation path to resolve cases from customers.

• Ability to think critically and logically under pressure to resolve cases

We offer:

• Extensive product training

• Standard business week – Mon-Fri

• Strong remuneration package

• Free Health Insurance + discount for a sport card

• Reward and recognition program

• Career development programs, site talent management

• Nice and friendly multicultural atmosphere

Who is Concentrix?

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. 

We are Different by Design.

If you are a dynamic professional, willing to develop in a technical environment and ready to take new challenges within a bright, forward thinking business, then look no further!

Send us your CV now to open the door to the new career opportunities ahead you!

We can't wait to meet you!