INBOUND SUPPORT FOR GLOBAL HEALTHCARE PROVIDER - DUTCH MARKET- EUROPEANJOBDAY EXPORT YOUR SKILLS (H/F)
Located in our Lisbon office you will be integrated into a multicultural team providing inbound support to Dutch speaking customers. Customer Service Representatives perform inbound support by telephone and email. In a contact center environment you will help with customers service requests and troubleshoot quality issues with diabetes care products. You will create and update customer profiles, provide additional information (e.g. offers and product features), receive proactive education on products, help to retain existing customers and strengthen their loyalty. JOB DESCRIPTION (TASKS, ...) :
- Provide friendly and efficient service to the Dutch speaking community
- Be the first point of contact to handle support and resolve customer complaints.
- Respond professionally to inbound phone calls and emails.
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails.
- Proactively and independently work to meet targets and goals
Consulter l'offre d'emploi sur le site du Forem
Warning:
This vacancy is to be filled at the European Jobday Contact Centre on October 8, 2016, in presence of the Employer and Le Forem.
You can attend prior to a preparatory workshop for the European Job Day Contact Centre.
During this workshop, you will receive information on the content of functions, the employers that will attend as well as on the development of the day.
THE WOKSHOPS:
The workshops are organised:
- In Tournai the 22nd of September
- In Charleroi the 23d of September
- In Liège the 26th of September
You can register the WORKSHOPS calling 0800/93947
THE EUROPEAN JOBDAY EXPORT YOUR SKILLS:
You can register at our European Jobday EXPORT YOUR SKILLS the 8th of October 2016:https://www.europeanjobdays.eu/fr/taxonomy/term/17919
