Guest Relations/Concierge Agent
Job Description
As a Concierge you will be responsible for responding to a wide variety of guest needs to ensure a smooth and pleasant experience for them. You will assist guests in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary.
Why you’ll love F ZEEN KEFALONIA
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What we are looking for
- Previous work experience as a Guest Relations Agent, Concierge or similar role, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered as an asset
- Experience in Hotel Program (PMS) will be considered as an asset
- Computer literacy (Outlook, Excel, Word etc)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent interpersonal skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Teamwork spirit and customer service attitude
What we offer
- Positive working environment
- Training and career development
- Competitive remuneration package
- Single or double occupancy accommodation at fully equipped apartments
- Daily meals
- Uniforms
- Transportation from and to the hotel for duty
- Other seasonal perks & benefits also in addition to results
Join Our Team
- A team that is built on respect and excellent service over collaboration.
- A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptional high standards both for the guests and the employees alike
