Global Customer Success - Enterprise

The team you'll be part of

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

What you will learn and contribute to

As part of our team, you will:

• Manage sales for the C&NS CARE business to maximize renewal rates. Drive and deliver profitable annuity business growth.
• Develop and leverage key customer relationships, negotiate renewal and advanced support services deals and business terms to closure.
• Helping our customers maximize value out of CNS products and leverage it to increase references and use cases for CNS
• Drive the C&NS GBC CARE business management discipline with an acute understanding of customer deal specifics, deal optimization strategies and execution plans to maximize top line and profitability.
• Develop relationships with key customers stakeholders (procurement, operations) and partners to understand their needs, priorities, business challenges and sales cycles.
• Understand customer contracts and renewal deadlines. Proactively engage customers and negotiate CARE renewal opportunities and contract terms with the other stakeholders in a timely manner.
• Maintain and leverage centralized Customer Installed Base Database
• Identify programs for upsell & cross-sell of new CARE services opportunities, develop customer specific value propositions and drive execution plans to closure.

• 10 years+ in experience in Telco Software business
• 5 years + experience in Care or other type of annuity business
• 5 years + experience in Enterprise market segment
• High degree of independence with agreed policies, budgets.
• High level of problem solving.
• Excellent verbal and written communication skills required.
• Strong interpersonal capabilities and customer intimacy.
• Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.

• Proven track record as a people leader having managed teams both in solid and dotted line
• Creative ‘out of the box’ think

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

In Nokia Belgium we offer:

• Transport package (public transport refund or garage spot in building)
• Bicycle allowance
• Company car OR car allowance
• Hospital insurance with ambulant care
• Group insurance (coverage for illness, death and retirement)
• Telephone & Internet contribution plan
• Up to 37 leave days on condition that you have worked a full year on the Belgian payroll in the year before you start working for Nokia Belgium