German Customer Service for Voyage Privé (M/F)
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Our Client
Voyage Privé is a members only luxury travel club, offering unforgettable getaways, at unbelievable prices. The unique flash sales concept gathers over 17 million members worldwide.
A small but well defined team of travel experts delivers to their community a weekly newsletter containing the best and most inspirational offers full of chic city breaks ideas, beautiful country getaways and gorgeous beach retreats.
The secret is: Members always come first, that's why over 95% of customers give Voyage Privé positive feedback when they return from holiday!
Your Profile
- Perfect German and good English language control, spoken and written;
- Familiarity with the travel industry, relevant working experience is an advantage;
- Problem solving and time management skills;
- Experience in the customer service / call center environment;
- Excellent communication skills, interpersonal skills and team spirit.
Responsibility
- Helping customers with their reservations (manage, track changes in bookings, promoting online offers);
- Send confirmations of reservations/cancellations, resolve possible pricing issues or overbookings;
- Ticketing, contact with the agency regarding flight tickets, resolve possible problems/cancellations/delays;
- Resolve possible complaints/remarks of customers in a positive and diplomatic manner.
Our Offer
- Excellent work opportunity in a leading multinational company;
- International career in a multicultural environment
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Long-term development opportunities;
- Private health insurance after 6 months of employment;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
