Gallery Host (Service Staff)

At Hyatt Place, hosts are multifunctional and work in the restaurant, banquet area and reception.

As a Host you’re responsible for:

• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepare for group check-ins and check-outs.

• Respond quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.

• The complete guest experience by seamlessly providing service in all outlets, including the Gallery Market, the restaurant, bar and the servicing of the meeting rooms

• Using creative reasoning to overcome guest objections and concerns

 Requirements:

• Customer service experience preferably in a hotel or related field

• Ability to provide friendly guest service with a smile

• Must be able to multi-task

• Good German and English skills

 We offer you:

• opportunity in a particular destination, or a global career that spans across countries

• A lot of fun

• Employee Rates at Hyatt Hotels

• Staff Parties and excursions

• Excellent staff canteen

• Heart of Frankfurt (Frankfurt Airport)

And, last but not least, in the last years Hyatt Hotels in Germany has been recognized as an outstanding workplace by ‘Great Place To Work’ Institute. We want to continue to pursue this tradition in Frankfurt.