front office junior/receptionist
Hotel receptionists welcome and register guests in hotels .
They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy, present statements of charges to departing guests and receive payment.
Tasks include - (a) maintaining an inventory of rooms available for occupancy, reservations and room assignments; (b) registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys; (c) providing information regarding hotel services and services available in the community; (d) providing information about availability of accommodation and making room reservations; (e) responding to guests’ requests for housekeeping and maintenance services as well as to complaints; (f) contacting housekeeping or maintenance services when guests report problems; (g) compiling and checking guest accounts for charges using computerized or manual systems; (h) receiving and forwarding messages in person or using telephones or telephone switchboards; (i) reviewing statements of charges to departing guests and receiving payment.
Skills
- assist clients with special needs
- deal with arrivals in accommodation
- deal with departures in accommodation
- explain features in accommodation venue
- greet guests
- handle customer complaints
- handle financial transactions
- handover the service area
- identify customer's needs
- maintain customer records
- maintain customer service
- maintain relationship with customers
- process booking
- provide tourism related information
We are searching for young dynamic, smiling staff, able to welcome our guests, to make them feel at home and exploit all the hotel services in addition to fulfil their requests concerninfg tourist information (tips, guidance)
