Floor staff in Italian restaurant - Dublin City Centre

Floor Staff Processes orders from customers and serve food and drink at the tables.

• Greet and escort guests to tables.

• Take orders, by writing in your notebook, from clients for food and drinks at the restaurant.

• Serve food and drinks in accordance with the Standard of Service (attached)

• Discharge excellent customer care in carrying out duties. 

• Charge for food and drinks and services, under more experienced staff’s supervision, or, once the required training has been undertaken and/or the required expertise has been acquired, independently

• Operate a cash register, once the required training has been undertaken and/or the required expertise has been acquired.

• Arrange and set the tables. 

• Clear and set up tables, as well as keep tables and dining areas clean and set for new diners

• Register table reservations and check online reservations every half hour

• Ensure that the dining areas are kept clean at all times including the terrace, shop front, and rear areas

• Serve alcohol in line with the Irish alcohol regulations

• Operates a professional coffee machine and makes high-quality coffees and hot beverages

• Refer all allergen requests to the managers and chefs.

• Report to the manager on routine maintenance issues

• Refer all customer complaints to the managers

• Additional duties as required, to comply with any reasonable request by the Head Chef, Supervisor or Management

Knowledge and Skills:

• Possess a HACCP certificate

• Knowledge of Health and Safety rules and procedures

• Knowledge of Italian food and wine

• Ability to establish priorities, and to proceed with objectives

• Previous experience in a similar role

Experience

• Preferably at least 2 years experience in a busy restaurant and have a good understanding of Italian food and wines