Dutch Customer Experience Advisor for Travel Giftbox Project
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.
By choosing Webhelp you will be part of a family of over 65,000 game-changers from more than 170 locations in 50 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As a Customer Experience Advisor, you will have the opportunity to provide the best tailor-made customer support to our customers. No two days will be the same as you will be able to design beautiful boxes covered with customized experiences according to our customer’s needs and expectations.
As a Customer Experience Advisor, you will:
- Manage customer expectations through a cordial and empathetic stance and advise them in tailoring the very best experience from all the options available in our travel and leisure packs.
- Become a part of an inclusive and supportive team who will work with you at achieving your development goals and receive consistent guidance and feedback from our dedicated team leaders and trainers.
We are looking for:
- Native or Proficient Dutch and fluent English (minimum level B2)
- Excellent communication skills coupled with empathy and team spirit
- Previous experience in Customer Service or in the Tourism Industry is a plus
- For non-EU residents, it is mandatory to have a valid work permit.
We offer you:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Meal allowance paid in voucher card (net)
- Health insurance with a dental plan (after 6 months contract)
- Relocation package - shared accommodation and flight reimbursement
- Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
- Availability to work from home*
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Parque das Nações, Oriente, Portugal.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
