Credit Internship - Litigation & Credit Collection

In Hilti we are looking for a brilliant intern to join our Credit Team in the Finance Department.
The internship has the aim to monitor performances and all operative activities which are required to manage in the best way cooperation with external Partner for collection in order to have always “under control” synergy between Hilti/External provider/Customers.
Hilti wants to have best performances of collection but have «guarantee» of best relationship with customers to develop the business.

You will have the chance to play an active role in some of the main Credit Management processe: 

• Weekly update of customers positions in order to inform «provider» and stop contacts
• Check «provider» feedback in order to manage all feedback from customers (Data Quality changes, complaints)
• Forwarding of the «selected customers» for external collection (file excel)
• Communication to the «provider» (file excel, emails, phone calls)
• Management of contacts with Salesforce to give appropriate feedbacks for customers

reported (phone calls, emails)

• Analysis and management of the feedbacks for positions closed without collection
• Opening of complaints in order to speed up issues reported by the customer

• Degree in Economics
• Fluent in EnglishAdvanced in Excel
• Knowledge of Access is a plus