Adecco Medical & Science is searching for an HELPDESK KNOWLEDGE SPECIALIST (HDS) to respond to inbound, routine and equipment related telephone enquiries from Customer Care and/or customers regarding products, services, and other customer support related question. Escalate calls to 2nd level support specialists if more in depth equipment related knowledge required. To log calls and update customer account records. If FSE intervention is necessary, share information with dispatching team. 1st level response to incoming calls from customers: - Answer and handle customer calls (phone/email) ...

• English
• Fluent

For an international manufacturing company Claim processing service is aimed at analyzing warranty claims submitted by dealer network with objective to verify, under the guidelines submitted by company ,Warranty department, the compliancy with company policy manual. The rule reports to the Leader Assessor and works in touch of colleagues of other markets; the rule will involve following activities: - claim processing organized by market - supporting to dealers on claim appeals - administrative procedures and reporting He/she speaks fluent danish and he/she speaks fluent english and italian.

• English
• Fluent

• Danish
• Fluent

• Italian
• Good