Sous la responsabilité de la Cheffe de Réception, vous assurez la prise en charge des appels téléphoniques des clients de l'hôtel, des appels vers les différents services et département de l'établissement et des appels externes en veillant au respect des standards de l'hôtel. Vous assistez l'équipe de Réception avec les check-ins / check-outs, le travail de back office et les appels de suivi aux clients de l'hôtel. D'une manière générale peut être amené à la demande de sa hiérarchie à effectuer toute tâche entrant dans son domaine d'activité. Travail assis devant un ordinateur CDD Saison de ...
Sous la supervision de notre Responsable Brasserie, vous veillez à la satisfaction optimale de la clientèle tout au long du service. Vous assurez la gestion des réservations en direct et via les sites internet, l'accueil, l'accompagnement et le placement à table de la clientèle du restaurant selon les procédures établies par l'hôtel. Responsabilités / missions • Possède à tout instant une parfaite connaissance de la carte du restaurant et des promotions afin d'être en mesure de renseigner la clientèle et dès que possible, maximiser le chiffre d'affaires du restaurant • Planifie les ...
Sous la responsabilité du Chef Exécutif et des Chefs de Partie, vous réalisez des préparations préliminaires et des mets simples, vous dressez des plats et les transmettez au personnel de salle, vous participez à l'entretien du poste de la cuisine et des locaux annexes, vous appliquez les règles d'hygiène et de sécurité en vigueur. MISSIONS : • Vous participez au contrôle et au stockage des marchandises lors de la livraison • Vous effectuez la mise en place nécessaire à la réalisation des plats • Vous respectez les fiches techniques dans la bonne exécution des préparations culinaires • Vous ...
Hotel Manager (Cruise Ships) APPLY NOW WITH hermesrecruitment.com The Hotel Manager is responsible for all aspects of operations, to day-to-day staff management and guests. Provides leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction. Responsible for managing the management team and overall targets to deliver an excellent guest experience. A Hotel Manager would also be required to manage profitability and guest satisfaction measures. DUTIES & RESPONSIBILITIES Hold regular briefings and meetings with all head of ...
Front Desk Manager (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Directly supervises all front desk personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. DUTIES & RESPONSIBILITIES Trains and retrains all front office personnel Participates in the selection of front office personnel Schedules the front office staff Supervises workload during shifts Evaluates the job performance if each front office ...
Receptionist (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Helps guests complete registration cards and assigns rooms, accommodating special requests whenever possible. Places guests and room information in the appropriate front desk system and communicates this information to the appropriate personnel. DUTIES & RESPONSIBILITIES Settling all administrative jobs as per company's directives Following up on guests' requests that have been handed to the front desk Co-responsible for the entire front desk area Organizing and ensuring the realization of efficient and smooth check-in and check ...
Night Auditor (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Checks Front Desk accounting records for accuracy and, on a daily basis, summarizes and compiles information for the financial records. Prepares a summary of cash, check, and credit card activities, reflecting the financial performance for the day. DUTIES & RESPONSIBILITIES Posts room charges and taxes to guest accounts Processes guest charges voucher and credit card vouchers Post charges to the guest accounts that have not been posted or were incurred on the night audit shift To verify that all transactions performed at the ...
Bar Manager (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Responsible for the management of all aspects and functions of the bar outlets, in accordance with the company's standards. Directs, implements and maintains bar service and ensure that guests are served promptly and courteously. Additionally, oversee hygiene and safety regulations. DUTIES & RESPONSIBILITIES Setting up written duty rosters for service staff in the bars Organizing, managing and motivating all service staff in the bars Implementing and maintaining the company standards in the bars Keeping control of and assisting ...
Bartender (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Bartenders will be responsible to prepare and serve drinks to guests. Able to mix and match ingredients in order to create classic and innovative drinks in accordance with guests' needs and expectations. Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. DUTIES & RESPONSIBILITIES Implementing and maintaining the company's standards and budgets Responsible for the daily set-up, professional serving and preparation of beverages ...
Bar Waiter (Cruise Ships) APPLY NOW WITH hermesrecruitment.com As a Bar Waiter, you will ensure that all guests are served to the company standards in the Bar or Lounge areas. Ensure that the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. You will serve and explain drinks, cocktails and coffees to guests including ingredients and discussing any allergy information. DUTIES & RESPONSIBILITIES Taking beverage orders and serving them to guests in a timely manner. Should be fully aware of the bar and lounge menu along with their prices ...
