Laundry Attendant (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Being a Laundry Attendant you are responsible to ensure that all laundry services for the guests is done as per the standard policies and is met on time. Also responsible for laundry collection from guest rooms, dry-cleaning, washing, drying, pressing and folding of guest's laundry along with other linen. Additionally properly tags guest items and then sorts for appropriate action like washing, dry cleaning, stain removal, pressing or send for repairing to the hotel tailor. DUTIES & RESPONSIBILITIES Correct handling of the ...

Cabin Steward (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Cabin Steward promotes a positive image to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. You should maintain complete knowledge of and comply with all housekeeping departmental policies/service, procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment. DUTIES & RESPONSIBILITIES Daily cleaning and ...

Massage Therapist (Cruise Ships) APPLY NOW WITH hermesrecruitment.com Handling all massages as per the operational and treatment standards. Responsible for all massages and treatment-related activities, and for the safety of the guests in the massage room. Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation. DUTIES & RESPONSIBILITIES Providing consistent professional massage and body treatments, in accordance with spa protocols and accepted certification practices Effectively ...

A professional who performs his tasks, with a sense of responsibility, cooperation and consistency. You must comply with the Leading Hotels of the World quality of service standards and procedures, in order to ensure the delivery of a customer service of excellence, satisfaction and loyalty. The main tasks are: - Welcoming and accompanying the guests; - Handling the guest’s luggage; - Providing to the guests their requests (restaurant reservations, tours, etc.); - To learn and develop concierge procedures; It must strive for compliance, disclosure, and respect, regarding the mission, vision ...

Is a professional who performs his tasks with a sense of responsibility, cooperation and rigor. It must comply with and ensure compliance with the Leading Hotels of the World service quality standards and procedures , in order to guarantee the provision of excellent customer service, satisfaction and loyalty. The main tasks stand out: Reception of our guests; Ability to anticipate and exceed guest needs and expectations; Daily check-in and check-out management ; Management of Complaints and pacification of guests; Concierge service; Support for the reservation service whenever necessary. It ...

Oferecemos estágios curriculares com a duração mínima de 1 mês durante qualquer altura do ano (dependendo do departamento), em qualquer um dos departamentos operacionais. Contacta-nos para saber mais sobre as nossas vagas!

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by ...

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local ...

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum ...

The Job Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and ...