Core Duties: Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%) Completing or cancelling pending reversals when appropriate. (5%) Restricting accounts when appropriate. (5%) Closing of claims filed through PayPal’s Consumer Protection Policies. (70%) Escalating appropriately to Fraud Investigations. (5%) Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%) Competencies: Customer Focus Drive for ...

Fluent English & one other European language are required for this role. What does Success Look Like? Holistic Review: Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants. You develop the full “merchant story” within your review process to validate and understand the Merchants situation. You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator You will work towards understanding Industry risk idiosyncrasies You are working to have Global awareness of ...

Fluency in English and a 2nd European Language is a requirement for this role. Role Responsibilities: Working knowledge for Merchant Fraud and SRO Appeals tasks (Micro Seller, SRO cases, Emails). Possess strong investigation skills and proactively share best practices/knowledge Effectively identify fraud tends and share the findings through various channels Identify correct Risk treatment in an effort to balance loss and merchant experience Core Requirements: Holistic Review: Think E2E to understand the Merchant Life Cycle Connect the dots of the “merchant story” to understand the big picture ...

Fluency in English and German is a requirement for this role. Role Responsibilities: Working knowledge for Merchant Fraud and SRO Appeals tasks (Micro Seller, SRO cases, Emails). Possess strong investigation skills and proactively share best practices/knowledge Effectively identify fraud tends and share the findings through various channels Identify correct Risk treatment in an effort to balance loss and merchant experience Core Requirements: Holistic Review: Think E2E to understand the Merchant Life Cycle Connect the dots of the “merchant story” to understand the big picture Wear several ...

As a Bilingual Europe Customer Service Agent (Russian, Serbian, Ukranian, Czech, Romanian, Greek), your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline agent, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries ...

You will ensure that activity within the PayPal system is compliant with Anti-Money Laundering regulations and guidelines, through the correct disposition of alerts and cases derived from testing a customer’s profile, business and account activity. You will investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by governing bodies including, but not limited to, the Financial Crimes Enforcement Network (FinCEN) and the US Department of Treasury’s Office of Foreign Assets Control (OFAC). You will be tasked with ensuring that ...

A typical day for the Talent Acquisition EMEA Program Manager will include: • Work with super smart, passionate and energetic people within the Global Customer Operations organization to understand their headcount needs and meet their hiring targets by building a customized recruiting strategy for each business unit and/or country. • Constant exposure to exciting projects in a fast paced environment • Engage & Innovate with brand partners • Deliver excellent service to the business •Fully support the European hiring strategy and practices to fit Paypal’s business objective and culture. • ...

We are looking for an exceptional Inside Sales Manager – Supporting the Iberian market (Spain, Andorra and Portugal) from either one of our Irish offices in Ballycoolin, Dublin or our centre of excellence in Dundalk. The Inside Sales Manager will join a 5-strong team of Inside Sales managers that support the revenue generation for EMEA business for PayPal Global. Responsibilities: This role reports directly to the Inside Sales Director for EMEA Operational and disciplinary management of a 10 plus strong team of Inside Sales Teammates. Achieving the sales team’s targets/quotas in terms of new ...

This role is part of a team that support the Global Customer Operations organization by developing and delivering effective and efficient communication to employees around the world. Based in the EMEA region, this role is responsible for supporting the GCO leadership team in EMEA to communicate effectively with their teams. In addition, the successful candidate will lead communications for global projects and support their other regional and employee communication colleagues with strategic projects. Primary Job Responsibilities: This role is part of a team that support the Global Customer ...

Do you have a passion for conducting investigations and analyzing financial activity? Do you want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? Join PayPal’s Global Financial Crimes and Consumer Protection team! NOTE: weekend work will be required. As a PayPal Suspicious Activity Reporting Investigator I, you will be a part of PayPal’s Global Financial Crimes and Consumer Protection organization tasked with ensuring that activity within the PayPal system is compliant with Anti-Money Laundering regulations ...