Team leader - German Speaker
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Descripción de la oferta de empleo
Location: Lisboa, Portugal | Hybrid (2 days/week in-office)
We are looking for a a fluent German-speaking Customer Service Team Lead to drive operational excellence in a multinational business solutions environment. You will manage a team of Customer Service Specialists, ensuring high standards in customer engagement, service delivery, and ongoing improvement.
Key Responsibilities:
- Lead, motivate, and develop a high-performance team.
- Ensure service standards and customer retention through tailored solutions.
- Serve as a brand ambassador and key liaison between management and frontline teams.
- Monitor team performance and implement best practices for quality and efficiency.
- Enforce people management principles and resolve performance/behavior issues promptly and fairly.
- Collaborate with supporting functions to identify and drive process improvements.
What We Offer:
- Multicultural, dynamic work environment
- Local and international exposure
- Flexible benefits and work conditions
- Meal allowance, employee discounts, free coffee at the office
- Career progression, e-learning access, and international mobility opportunities
Requisitos laborales
Requirements:
- Minimum 1-2 years’ experience as a Customer Service Team Leader.
- Fluent in German and English, best if you have Italian
- Strong communication, conflict management, and multitasking skills.
- Coaching training and knowledge of labor legislation are valued.
