Spanish + Portuguese Advisor for an innovative beauty and cosmetics leader company - Lisbon

Our client is a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability.

As a customer service representative in this project, your daily responsibilities will include:

• Provide customer support (B2B), processing of inquiries regarding the product catalog (luxury products) within the specified, defined guidelines/goals
• Providing information on the delivery status of orders
• Entering and accepting orders (mail, Excel, SAP)
• Processing complaints
• Maintaining the accuracy and security of customer information in the database
• Forwarding non-standardized problem cases to other functionaries
• Documenting any queries in the system
• Researching information and resolving issues using available resources 
• Gather customer feedback and provide insights to improve products and services.

To succeed in the role, you will need to have:

• Native or proficient level of Spanish (at least C1) 
• Intermediate level of Portuguese (B1) 
• High level of verbal and written communication skills
• Background in customer experience within the Spanish market is required. Familiarity with local practices and regulations is essential for this role
• Motivated, empathetic and enthusiastic personality
• High level of counselling skills
• Strong team-orientation and high service orientation
• Very good skills and experience in the area of business customer service (desirable)
• PC/Outlook/Internet skills
• SAP knowledge is an advantage
• Pro-activity, as well as the ability to organize and plan oneself
• Ability to prioritize and make decisions
• Stress resistance, flexibility and resilience
• Quick comprehension and the ability to implement newly learnt skills quickly
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (On-Site work)

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Must hold EU citizenship or valid work permit