Responsible Gambling Manager

Do you know about Responsible Gaming practice, and are you also a fluent Dutch speaker? 

Want to be a part of our new team that will be working together with our new customers in the Netherlands?

Then continue reading further! This could be an ideal opportunity for you!

Who is Oryx Gaming? 

ORYX Gaming, a member of Bragg Gaming Group, is a leading turnkey solutions provider offering an unrivaled set of software and services for the iGaming industry. ORYX products include the iGaming Platform, Casino content, Live Dealer, Sportsbook, and Lottery solutions.

Are you the one we’re looking for?

We are searching for a Responsible Gambling Manager to join our new team that will be working with our new customers in the Netherland market. As a part of our team, you will join a specialist team that helps and supports customers.

You will be responsible for interacting with customers who may be at risk of, or experience harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.

Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling. 

Your progression and success will be supported from your very first day with an excellent training program and continuous development throughout your journey with us.

The position is offered on a full-time basis working any five days from seven between 07:00-23:00. In return, we offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits.

Your responsibilities:

• Providing support to customers who demonstrate signs of problematic gambling,
• Using internal tools to assist and take ownership of customer inquiries,
• Liaising with internal departments,
• Escalating queries where necessary,
• Promoting safer gambling,
• Awareness of policies, procedures, and licensing requirements,
• Applying self-exclusion to customers’ accounts,
• Dealing with responsible gambling queries and complaints.

What you bring to the team:

• Demonstrable experience and knowledge of Responsible Gaming practices,
• The ability to utilize user insights, data, and statistical analyses to inform decisions, 
• Fluency in English and Dutch language,
• Excellent communication skills and exceptional listening skills, 
• Motivation to put the customer first and display an understanding of customers’ needs,
• Effective problem solver, ability to multi-task, and strong attention to detail,
• Passion for adhering to policies and procedures, 
• Willingness to learn,
• Confident decision-maker to support our customers.

Bonus points if:

• You are fluent in any other language than previously mentioned;
• Previous experience in the iGaming industry.

Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients,
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
• We nurture honest relationships within teams, between teams, and with our business partners,
• We offer plenty of time for family and fun: 30 days of annual leave for every colleague,
• We encourage sports activities, team building, and informal gatherings,
• We stuff the fridge with ice cream.

Did we catch your attention? Become a part of our story - apply now!