Reservation Coordinators
Our Outdoor Recreation Reservations department helps hundreds of customers from all over the world plan memorable outdoor experiences.
Our Reservation Coordinators are true adventure experts. Their knowledge and experience help guide customers through the booking process over the phone or through email. They are able to answer in-depth questions about our tours and liaise with our operations team to ensure every customer has a positive experience, from the moment they first contact us to the day of their adventure.
Responsibilities & Duties :
Inbound and outbound sales online, via email and in person at frontdesk. Provide outstanding customer service and handle all customer queries Book adventures, take payments and correspond with customers Manage reseller relationships, build contacts and maintain relationships with stakeholders Develop positive relationships with customers and manage feedback effectively Help support marketing and promotions to drive sales throughout the season Greet clients and assist with the check-in process Provide instructions for rental equipment (MTB, Sea Kayaking and Standup-paddle-boarding) Communicating changes to client numbers to the operational team in a timely manner Prep audio-video equipment at the return of the trip Handle and edit photo and video material for sales and promotion Assist with online and social media marketing efforts Assist with scheduling and logistics as bookings are received Understand and assist in emergency protocols Qualifications :
• Excellent written and oral communication skills in English. Norwegian language skills are a strong asset
• Outstanding sales and customer service skills
• Outgoing, confident fun personality with strong people skills
• Excellent time management, planning and organizational skills
• Ability to multi-task and maintain strong attention to detail
• Ability to work in a fast paced, high pressured environment
• Patient, understanding and ability to deal with customer concerns
• Fully computer literate with knowledge of Pages and Numbers (same as MS Word and Excel)
• Knowledge of social media is considered an asset
• Knowledge of video editing is considered an asset
EXTRA QUALIFICATIONS
The qualification below is a strong asset for the candidate:
Knowledge of ADOBE softwares as: Photoshop, Indesign, Ilustrator, Premiere
Konowledge of Wordpress
Konowledge Social Media plattform management
Work Schedule :
Our reservations office is open from Monday to Sunday, with extended hours until 6:00 pm in peak season.
Training will be given (flexible dates) and candidates must be able to work two weekends a month.
CONTRACT FROM
Available Positions: 2 in total.
One position from 15th June to 21th August, 2022 (Full time position) One position from 18th May to 20th October, 2022. Its a part-time (80%) in May - June and it's a full-time (100%) offered during July - August COMPENSATION
We offer competitive pay and incentives to our employees and compensation is based on experience.
Reports to : Chief Director
HOW TO APPLY
Please email your resume and cover letter to the attention of the General Manager: job@outdoornorway.com with the title "Reservation Coordinator"
As minimum reference you shall include the following info's below:
CV must contain at least:
Your full name, ID number and/or Passport number if you are foregneir Date of birth Address & contact info's Work history with task description. Job duration and the company Manager phone number and e-mail for reference Educations & Certification levels Language skills and level of proficiency Courses and training qualifications Copy of Driving License and details about your drive experience Note: If you have any extra qualifications or relevant work experience in the Outdoor Recreation field you are a strong asset.
Let us know about any other interesting skills and hobbies you may have.
We strongly recommend Norwegians to apply. Applications can be submitted in English or Norwegian.
We are looking forward to hearing from you. Apply now!
Krav til kompetanse
Degree in outdoor recreation, Tourism, Marketing, or Design or related field Outstanding sales and customer service skills Excellent time management, planning and organizational skills Fully computer literate with knowledge of Pages and Numbers (same as MS Word and Excel) Excellent spoken and written English; Norwegian language is a strong advantage as well as any additional language skills;
Ønsket kompetanse
Driver's License classe B (classe BE is an advantage). Must be able to drive manual cars or willing to learn. Outdoorsy Personlige egenskaper
Reliable, self-motivated and enthusiastic with strong communication skills and the ability to talk with people from different cultures and backgrounds A strong interest in learning and educating guests about local culture & history Must be able to work on team environment Outgoing, confident fun personality with strong people skills Provide instructions for rental equipment (MTB, Sea Kayaking and Standup-paddle-boarding)
