Rentalcars Customer Service Advisor with Italian
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.
Concentrix Bulgaria is looking for Customer Advisors to join the team of the world’s biggest car hire booking service, Rentalcars.com. You’ll be the ultimate “help” to Rentalcars’ customers – so you’ll need to be curious, creative and capable of critical thinking.
Our ideal candidate:
- Is able to communicate freely in Italian with working level of English
- Is passionate for providing the best customer service
- Takes ownership of their work and multi-tasks well
- Is a problem solver and is able to flex to different customer profiles
Main responsibilities
Deliver a high level of customer service by:
- Using empathy/positive language when answering questions while they’re browsing our website.
- Helping each customer find their ideal car.
- Spotting opportunities to provide information that your customer may require at a later stage.
- Dealing with requests between booking and pick-up.
- Conducting post-travel investigations after the rental has finished.
- Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.
What’s in it for you
- Competitive salary
- A bright, modern and exciting place to work, with excellent staff facilities
- Performance related pay
- Voluntary Medical plan
- Transportation allowance
- Life insurance
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events
- Relocation package
*For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:
- 7 nights in a city center hotel
- Reimbursement of travel expenses up to 250 EUR
- Advance payment
- Support in finding an apartment, opening a bank account and getting a Bulgarian number
- For more information, you can visit our Relocation website http://sandbox.cnx.bg/ and Concentrix Bulgaria Relocation group
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
