As a DataMiner Operations Engineer, you will be responsible for giving professional remote support to customers around the globe. Diving deep into complex technical environments, pleasing the most demanding customers with a natural flair and finding non-compromising solutions are but a few of the challenging tasks at hand. If you want to be part of a motivated team, if you would love to work with a world class product and if you are committed to bringing the highest quality of service to our customers, now is the time to join us!
[+] configuring advanced DataMiner Network Management Systems
[+] resolving customer issues including complex technical scenarios
[+] analyzing client needs and providing solutions
[+] working together with team members, technical account managers and project managers
[+] supporting service, service availability, and quality
[+] providing consultation to help customers realize the full potential of their system
[+] providing critical product feedback
Competencies
[+] you are a fast learner who adapts quickly to new situations
[+] you are communicative and have strong interpersonal and organizational skills
[+] you think logically and client-oriented
[+] you have natural technical insight
Technical Skills
[+] basic familiarity with HFC Broadband, IPTV, broadcast and satellite systems is a definite plus
[+] basic knowledge of C#
[+] strong affinity with MS Windows operating systems
[+] experience with HTML, XML, client-server systems and SNMP
[+] profound knowledge of TCP/IP (firewalls, routers, …), multithreading, Web Services, .Net Remoting and Wireshark
[+] knowledge of relational databases is an asset
Basic qualifications for consideration
[+] This position requires that you work from our offices located in Izegem, Belgium
[+] Good verbal and written communication skills in English
We offer:
[+] a competitive salary with extra benefits
[+] a healthy work-life balance
[+] a stimulating, challenging, and fast-evolving technological environment
[+] work in an international company while still enjoying the advantages of a small-company culture
[+] be part of a team that has a disruptive impact on the global telecom and broadcast industry
[+] gain experience with a vast array of cutting-edge technologies
[+] enjoy long-term stable employment
[+] grow in your career thanks to in-house training courses, choosing from a variety of professional options
