O2C Manager

Superior spreadsheets skills and a good knowledge of Microsoft Excel.

• University degree in accounting/business or equivalent
• Minimum of 5 years  experience in credit and collections,preferably in a multinational SSC
• Knowledge and understanding of D&B reporting is required.
• Second Fluent European Language an advantage.

Travel Percentage 0-10%*Responsibilities

• Meets accounts receivable operational standards by contributing information to strategic plans and reviews; implementing quality and customer-service standards; resolving problems and identifying process improvements within Credit & collections area.
• Monitor and report on deviations from credit standards.
• Assure timely and accurate invoicing.
• Liaising with our Business Process Outsourcing Partner in monitoring the fulfillment of the SLA`s on customer master data, disputes timely resolution and cash application procedures.
• Tailoring on credit limit reviews with the Credit Analysts on all customers on the assigned geographic Hub.
• Make recommendations to improve the quality of credit management best practices & collection strategies.
• Weekly & monthly Sox and business controls reporting of invoicing totals/aging totals/cash receipts/invoice adjustments.

Customer Focus

 

• Demonstrate and drive a customer focused approach in all communications with both affiliate and local stakeholders.

• Actively manage customer relationships and use outputs of customer survey to drive actions and performance.
• Conduct regular communication opportunities with affiliates to fully understand and meet their requirements.

Operational Excellence

 

• Coach and develop a team of @12  02C employees
• Hold regular 1-1 with your team members to develop engagement and commitment.
• Demonstrate and lead a culture of operational excellence where customer focus, compliance and communication is priority.
• Recognise and reward excellent performance within the team.
• Actively develop top talent and participate in succession planning.

Communication

 

• Communicate openly and effectively with all contacts to gain trust and deliver results.
• Share results within the team, tower and wider GBS centre to ensure staff are aware of their contribution to business goals.

Compliance

 

• Lead and coach a culture of compliance within the team to ensure delivery of on time and in full SOX & business controls.
• Conduct regular audits within the team to raise awareness of privacy and compliance.

*Additional Skills/Preferences

• SAP experience a plus
• Strong people management and leadership skills is essential
• Must be able to work independently, capable of handling multiple projects and deadlines simultaneously
• Performance driven -seeks and acts on Results
• Self motivated professional with excellent customer service and strong working/team building relationship skills
• Experience in Inventory Management
• Has the ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team
• Has the ability to recognise changing needs and pre-prioritise activities accordingly, is able to complete assigned projects and meet defined objectives and milestones.
• Demonstrate strong interpersonal, written and oral communication skills. Accuracy and Attention to Detail.
• Capable of problem solving.
• Work well under pressure.
• Proficient with Microsoft Office software (Excel etc.},)