Holiday Sales Consultant French

Holiday Sales Consultant – RCI Call Centre Cork

As one of the Great Places to Work in Ireland in 2015 and as winners of the CCMA Customer Contact Centre of the Year 2015, we at RCI are looking for talented and motivated people here in Cork to help our 3 million members find their dream holiday.  At our international contact centre in Cork, we take world-class care of our customers.  We're looking for creative people who have a passion for travel, because our member's holidays mean the world to us.

You will work to set sales & service KPI’s and will be accountable for delivering an outstanding experience to our members with offline sales, online support and exemplary service across various channels of contact, adding value to every member experience in a positive team-oriented environment.

RCI prides itself on being an organisation that understands and enforces the importance of values, and is committed to organisational ethics.  Our employees around the world exhibit three core attributes – remarkable intelligence, passion for travel and complete integrity – which guide us in the conduct of our day-to-day business. 

If you are interested in joining a world class team and looking for an exciting challenge, then talk to us about the great opportunities in our varying markets, Italian, Finnish, French, German, Hungarian, Russian & Turkish.

Specific skills we are looking for:

• Fluency in the primary languages listed above

• High standard of English

• Excellent telephone manner

• Professional writing skills

• A positive outlook

• An ability to handle challenging sales and service situations

• Results Driven

• Passionate about delivering excellent service

• Desire to learn and continually expand your destination knowledge

• ‘Can do’ attitude where nothing is too much trouble

• Flexibility to adapt in a changing environment

• Travel experience and geography knowledge would be of benefit

• Negotiation Skills – securing win-win agreements.

• Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided

Main Responsibilities:

• Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.

• Achieve all personal targets and objectives through maximising all sales and value-add opportunities.

• Motivated to earn competitive incentives by meeting personal and market set KPI’s.

• Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.

• Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.

• Resolution of member complaints/enquiries whether verbal, written or via e-mail relating to all aspects of the RCI system.
• Administration of compensatory payments where applicable.
• Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.
• Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
• Ability to take ownership of members’ queries and complaints.
• Minimising escalations at all costs.

We offer full training, excellent on-site facilities, continuing personal development and internal advancement possibilities. In addition we offer an excellent benefits package to include the following:

• Generous travel allowances

• Extensive free parking

• Internet Cafe

• 100% Health Insurance cover

• Company Pension

Salary- basic: €23,000 per annum plus commission based on sales achieved above target

Benefits

Benefits that apply immediately:

• 100% Health Insurance cover with Laya plus 50% cover for cohabiting partner and any dependants under 18years (or 21 years if in fulltime education)

• Travel Benefits - 4 weeks free accommodation at any timeshare resort every year plus you get to bring family and friends with you free of charge

Benefits that apply after your 6 month probation period is completed:

• Pension Scheme - RCI contribute 7% of your pensionable salary per annum

Facilities:

• Brand new state of the art facility

• Onsite Staff Travel Agency providing discounts from various Travel providers

• Extensive Free Parking onsite with access to public transport at the entrance to the business park

RCI is committed to a policy of equal opportunity and is keen to reflect the diversity of Irish society at every level within the organisation.