The Merrion, one Dublin’s finest luxury hotels is recruiting for a Guest Relations Executive.
The Role
We are looking for a service driven individual to join our five star Team. This is a fantastic opportunity to either begin or continue your career in one of the Leading Hotels of the World. Working with a professional and welcoming Team you will be part of creating Merrion Moments for our guests and colleagues with your main duties including:
- Greet, Welcome and assist VIP Guests
- Respond to Guest Feedback and action accordingly
- Assist Operations Departments
- Manager on Duty Responsibilities
- Work with HOD's to promote LQA standards on property
- Promote guest enrolment in Leaders Club loyalty program
Who we are looking for
A candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instil confidence in the services offered. It is these qualities that require your commitment and will set us apart at being a most caring and successful hotel.
Shift work & flexibility are required in this position.
About The Merrion
The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.
Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:
- Competitive pay rates
- Free meals on duty
- Complementary Yoga Classes
- Discount Gym Membership
- Free cleaning of company provided uniforms
- €300 bonus for recommending a friend to work at The Merrion
- Travel and Bike to Work – Tax saving Schemes, discounted parking in the city
- Health and Dental Insurance payments
- Contributory Pension Plan from the day you start work
- Death in service benefit
- Increased holiday entitlement with length of service
- Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
- Free Employee Assistance Programme – free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members
If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.
Experience & Background
- Previous experience in Front Office, Guest Relations, Concierge, or Hospitality roles (usually 1–2 years minimum).
- Experience in a luxury hotel, high-end hospitality, or customer-facing environment is highly desirable.
- Proven track record of handling guest interactions with professionalism and care.
Skills & Competencies
- Exceptional communication skills (both verbal and written).
- Strong interpersonal skills, with the ability to build rapport quickly and interact confidently with guests.
- Problem-solving ability and confidence in handling guest complaints or special requests calmly and efficiently.
- Excellent organizational and multitasking skills.
- High attention to detail and a commitment to delivering five-star service.
- Professional appearance and a polished demeanor.
- Ability to remain calm under pressure and in fast-paced environments.
Technical Skills
- Proficiency in hotel systems such as:
- PMS (e.g., Opera, HotSoft, Fidelio, etc.)
- Microsoft Office Suite
- Ability to learn new software quickly.
- Strong administrative and reporting skills.
Attitude & Behaviour
- A warm, welcoming, and guest-centric mindset.
- Positive attitude and willingness to go above and beyond for guests.
- Flexibility with working hours, including weekends and holidays.
- Strong teamwork skills and the ability to collaborate effectively with other departments.
Language Skills
- Fluent English is essential.
- Additional languages are a strong advantage for luxury hospitality.
Education
- A qualification in Hospitality Management, Tourism, or related field is advantageous but not always required if experience is strong.
The candidate has to have the legal right to work full time in Ireland .
