Front Office Agent

Empiria Group is seeking to hire for our properties:

Front Office Agent
 

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

About the role:

The Front Office Agent offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Performes properly and efficiently all relevant guest experience procedures: check in, check out, billing, cash/credit card handling, telephone operation, data entry, filing, reporting
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Builds and maintains effective working relationships whilst promoting the company’s culture and value
• Demonstrates a solution-oriented approach in order to successfully handle any guest complaint
• Collaborates closely with all hotel departments (Housekeeping, Maintenance, F&B and Spa) sharing or acquiring important information about special guest requests and needs
• Answers in person, via phone or email all guest requests and make personalized suggestions and arrangements regarding transfers, car rentals, restaurants, cruises and other activities that will make guest’s stay a unique experience
• Demonstrates excellent knowledge and understanding of all Hotel Services and activities in order to achieve selling and upselling goals.

• Three or more years working experience in a similar role in the 5-star hotels or high-volume venues
• Degree / Diploma in tourism or in a relevant field
• Excellent knowledge of English language, written and spoken in a professional manner
• A second language (French, German, Russian, or Italian) will be considered as a plus
• Computer literacy

• Competitive remuneration package & benefits
• Housing & meals
• Ongoing training
• Career prospects on a transparent & collaborative working environment
• Great Opportunities for career development within the company or other hotel members of Marriott International.