Front Office Agent
Job Description
As a Front Office Agent, you will welcome guests, check guests in and out of the hotel, deal with guest queries, and provide prompt and professional guest service to meet guest needs and ensure their satisfaction.
Why you’ll love F ZEEN KEFALONIA
F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.
What you’ll do
- Greet and welcome guests as soon as they arrive at the hotel
- Use of Front Desk systems (PMS, Web Hotelier, Booking Channels)
- Register and check guests in
- Escort the guests to their rooms
- Answer and direct incoming calls
- Verify guests’ payment method
- Compute all guest billings, and accurately post charges to guest rooms and house accounts
- Provide basic and accurate information in person and via phone/email
- Complete and maintain any incident reports, daily activity reports, or other reports requested by management
- Close guest’s accounts and check guests out
- Maintain a neat and orderly Front Desk and Reception area
- Keep inventory of Front Office supplies stock
- Perform other clerical Receptionist duties such as filing, photocopying, etc.
What we are looking for
- Previous work experience as a Front Office Receptionist, Guest Relations Agent, Concierge, or similar role, ideally in a 5* hotel environment
- Excellent command of the English language
- Knowledge of any additional language will be considered an asset
- Experience in Hotel Program (PMS)
- Computer literacy (Outlook, Excel, Word, etc.)
- Solid written and verbal communication skills
- Excellent interpersonal skills
- Teamwork spirit and customer service attitude
What we offer
- Positive working environment
- Training and career development
- Competitive remuneration package
- Single or double occupancy accommodation at fully equipped apartments
- Daily meals
- Uniforms
- Transportation from and to the hotel for duty
- Other seasonal perks & benefits also in addition to results
Join Our Team
- A team that is built on respect and excellent service over collaboration
- A team of likeminded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences
- A team of happy employees, that are driven within their working environment to contribute to a common goal
- A team that celebrates achievements made individually and encourages a positive attitude and integrity
- A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
- A mindful and considerate, people-oriented workplace
- A family-run company with exceptionally high standards both for the guests and the employees alike
