Front Desk Receptionist

Job description

The Great Southern Killarney is looking for an experienced highly efficient, well organised and energetic Full Time Receptionist to join our team. The ideal candidate is someone who is approachable, friendly, professional, hardworking and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience from check-in to check-out.

Key delivery areas:

• Ensuring that all our Guests receive a warm, friendly, courteous welcome on arrival and throughout their stay
• Demonstrating a high level of customer service at all times
• Checking our Guests in/out in a timely and efficient manner to ensure a positive experience
• Answering calls in a friendly, professional manner, transferring calls to the correct extensions and dealing with requests
• Taking reservations correctly, noting any special requests
• Receiving cash and credit card payments
• Maximizing room occupancy and promoting the hotels' facilities at all times
• Ensuring that billing is accurate
• Dealing with any guest complaints efficiently and effectively
• Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge

Role Requirements:

• At least 1 year experience in a similar role at 4* or 5* level
• Proficient in Microsoft Office Suite and experience in Tablepath, Hotsoft, Volante or similar advantageous
• Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
• High Attention to Detail
• Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
• Fluent English (written and verbal)
• Ability to work independently or a s part of a team
• Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
• Experience using Front of House Systems, switchboard, Reservations
• Local knowledge of Killarney

About The Great Southern Killarney:

Great Southern Killarney has been an iconic retreat for over 160 years and was originally opened as The Railway Hotel in 1854 with the proud boast of being Ireland’s first purpose-built hotel. This stately property has indeed a prestigious history & the original features of its elegant Victorian architecture have been retained throughout the many years that the hotel has been welcoming guests from across the globe. Although the splendour of the hotel captivates guests, it is the exceptional and genuine hospitality for which the hotel is renowned that transforms a visitor into a life-long friend.

Uniquely surrounded by 6 acres of beautiful private gardens in the centre of bustling Killarney town, as well its favourable location adjacent to Killarney Railway Station, Great Southern Killarney provides an unrivalled location for visitors to Killarney town.

Great Southern Killarney enjoys an impressive history as well as developing a deluxe guest experience with beautifully appointed accommodation and contemporary touches to afford guests with every modern luxury. Great Southern Killarney also offers wonderful dining options where you can choose to dine under the magnificent gilt dome in The Garden Room Restaurant, opt for a more casual dining experience in Browne's Bar, or indulge in delicious Afternoon Tea in The Grand Foyer & the beautifully restful, Reading Room Residents’ Lounge. Great Southern Killarney is also home to Killarney’s premier events centre, with a choice of venues in which to host prestigious events & intimate or grand-scale weddings. As the latest addition to the Hayfield Family Collection, Great Southern Killarney with its luxurious accommodation and exceptional and innovative cuisine, offers a truly luxurious experience. Committed to delivering gracious hospitality and creating outstanding memories, The Scally family & their talented team deliver friendly personal service and true Irish hospitality.

Visit https://www.hayfieldfamilycollection.com/ or https://www.greatsouthernkillarney.com for more information.

Benefits of working for Great Southern Killarney

• See what our employees say: https://youtu.be/v3Q0GujHTwA
• Training &Development opportunities
• Experiential development opportunities
• Long Service Recognition
• Monthly and Annual awards / recognition
• Monthly Staff appreciation events, Summer BBQ and Christmas Functions
• Reduced rates for F&B and hotel-stays across Hayfield family collection
• Access to Leisure centre and Gym for greatly reduced rates
• Competitive Market related Salaries
• Free Staff Meals each shift
• Free Uniforms

To submit:

• Please submit your fully detailed CV to Milandi Basel
• Ensure you mention the Position Reference (Receptionist)
• Note: No telephonic interviews. Should you not hear from us within two-three weeks of your application for this position, please accept that your application was unsuccessful

Reference ID: Receptionist

Job Types: Full-time, Permanent

Being a EU National or a non-EU National with a valid permit of work in Ireland