Fitbit Customer Support Specialist with Danish and English
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*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.
If you are excited about health and technology, join our Fitbit Team!
As a Fitbit Customer Support with Danish and English, you will be part of a great team and will:
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case by case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?
What we expect from you:
- Fluency in Danish language for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use/features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment
We offer:
- Relocation assistance for candidates based outside Bulgaria
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Bliv en del af vores team
Vi søger dedikerede medarbejdere til vores kundeservice afdeling! Er du interesseret i en stilling som kundeservicerepræsentant? Vi tilbyder en dynamisk arbejdsplads, hvor kundeservice er i centrum for alt, hvad vi gør. Du får mulighed for at arbejde i et professionelt miljø med fokus på kundetilfredshed og personlig udvikling. Vi værdsætter engagement, kommunikationsevner og en positiv tilgang til problemløsning.
We are looking for someone with:
- Fluency in Danish language for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use/features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment
TELUS Digital Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 50 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, Multisport card, and others. These are just some of the things that showcase why "it’s different here".
