Dutch Protection Services Agent PayPal - Dublin

The Dutch Protection Services Agent assists buyers and helps to resolve their seller dispute inquiries. They complete reviews and resolve claims in a timely and accurate manner using the latest in modern communication and technology tools and their knowledge of the buyer and seller protection policies. As a frontline representative, they are the primary point of contact for our customers and provide predictable, compassionate and timely resolution to all questions and inquiries. Number crunchers, look no further! Here's your opportunity to build financial models, provide data-driven advice on complex economic issues, work alongside business and technical departments, and strategically manage financial operations that touch people around the globe (and yes, balance the books with speed and accuracy).

Needs to be fluent in BOTH Dutch and English in order to qualify for this role.

Core Duties:

Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)

Completing or cancelling pending reversals when appropriate. (5%)

Restricting accounts when appropriate. (5%)

Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)

Escalating appropriately to Fraud Investigations. (5%)

Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)

Competencies:

Customer Focus

Drive for Results

Problem Solving

Decision Quality Time

Management Functional / Technical Skills

Experience Required: 12 + months customer service experience required

PayPal provides equal employment opportunity