Customer services technician Level 2
The successful candidate will play a key role in the growth of our business and ensure our reputation as a market leading solution provider is maintained. This position will be responsible for dealing with customers, directly communicating with fast growing end-user base by phone and e-mail, working on large account deployments, and solving any customer technical issues.
Permanent
• Responsible for resolving customers’ technical issues efficiently, accurately and in a professional manner using excellent customer service skills.
• Be designated technical contact for key accounts
• Ensure successful deployment of large account set ups
• Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers technical problems and seeing these through to completion.
• Report accurately all enquiries and trouble tickets on company system
• Minimum 2 years experience in Technical Support Level 2
• Experience resolving user related technical problems with directions given over the phone
• Good telecoms and IT knowledge
• Superior technical and problem solving skills (identify root cause and provide fixes,in depth analysis of issues with recommendations for resolution)
• PC proficiency; Knowledge of MS OFFICE
• N+ certification is essential ?
• Windows environment
• Lotus Notes a plus
• Fluent French language skills essential
• Excellent communication skills (oral and written)
• Ability to work both independently and as part of a team is a must
• Enthusiasm and energy
Motivated to work in an international and fast moving environment
Dublin
Market rate