Descripción de la oferta de empleo

Position Summary

Location: Linda-a-Velha / Braga (Portugal)

Company: Nestlé Business Services

Full-time/Hybrid mode

For our Nestlé Business Services, we are currently looking for a Costumer Service Specialist. This professional will be responsible for all the front office contacts with customers.

A Day in the Life of...

  • Welcome customers and effectively identify their needs to provide tailored solutions.
  • Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
  • Spark customer interest by showcasing our complete product offerings and their benefits.
  • Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
  • Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
  • Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
Requisitos laborales

What Will Make You Successful

  • One- or two-years’ Experience in Customer Facing (mandatory)
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)
  • C1/C2 level in German - Mandatory
  • Proficiency in English is an asset
  • Ability to multitask effectively
  • Positive mindset with a strong eagerness to learn and collaborate as a team player
  • Strong organizational and prioritization skills to excel in a fast-paced environment
  • Demonstrated work ethic and respectfulness
Prestaciones

What We Offer

At NBS, we prioritize our talent and are committed to fostering an engaging environment where our teams can excel in their professional performance while also supporting personal development and work-life balance. By joining us, you will benefit from:

  • Development of expertise in Nestlé’s Shared Services Business
  • Immersion in a culturally diverse team
  • Opportunities for local and international exposure
  • Flexible working environment
  • Engagement and well-being activities
  • Competitive salary with an annual bonus based on performance
  • Meal allowance card
  • Access to a credit club
  • Flexible benefits: Choose the options that best suit your needs (e.g., health insurance, gym memberships, professional training, etc.)
  • Membership in the Nestlé Club, offering discounts with various partners
  • Complimentary high-quality coffee at the office
  • Special discounts for employees at select retailers
  • Provision of company equipment tailored to professional needs
  • On-site medical support available at our office
  • Access to e-learning courses and training programs to help you achieve your career goals
  • Opportunities for career progression and international career possibilities
Detalles del trabajo
Sector:
Administrative and support service activities
Campo de ocupación:
Customer services clerks
Ámbito educativo:
Not known or unspecified
Experiencia laboral:
Work experience is required
Duración de la experiencia laboral:
Up to 1 year
Habilidades lingüísticas:
  • German
  • Very good
  • English
  • Good
Horquilla salarial::
Not provided
Contract type:
Seasonal
Work location:
Hybrid
Work schedule:
Full-time
Date of expiry:

About organisation

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues… Más información

Loading...