Customer Experience Specialist - Dutch Speakers (M/F) - Porto

The Role:

Being a Customer Experience Specialist, you will have on clear mission: making our clients happy! You will be the voice of our brand! You will provide support to our customers through several channels (Chat, Email and Telephone) and your focus is to solve their questions or concerns, maintain and update customer information, as well as following up as necessary. We are looking for travel lovers with a passion for helping people, we’re there for each other as much as we are for our customers!

What you’ll be doing:

• A lot of listening, responding, and mediating between our international guests and partners to resolve issues.
• Replying to calls, emails, and messages from customers all over the world in Dutch and English.
• Navigating different online IT tools and browsers to provide accurate information and follow set processes.
• Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
• Regular involvement with company events, team meetings and projects.
• Most importantly, always ensuring a high level of customer service.

• Written and oral fluency in Dutch (native or C2 level) and English (minimum B2).
• Problem-solving and solution-driven mentality.
• Positive, motivated mindset that’ll help you deal with some tricky customer problems. 
• An open mind to changing priorities and business processes.
• Intermediate IT skills.
• A desire to work in a team-based, fast-paced, international environment where you’ll embrace different cultures, nationalities, and languages.

• Bonus package to reward your hard work.
• Full-time, paid training to help you on your way to success.
• A huge learning and development platform tailored to you.
• Being part of a thriving, open-minded work culture.
• Work from our beautiful offices .