Collections Associate - Norwegian

Email me: Stephen.molloy@cpl.ie

Overall purpose of job

This position takes responsibility for the collection of invoice process and uses analytical and investigative tools to manage an assigned customer base. Developing and maintaining a positive relationship with the client’s customers is essential to ensuring that cash collection activities meet the requirements of the Client. Measurements of success are reducing aged debt, maximising collection and collating high quality dispute information. You will also be responsible for routine telephone calls to delinquent customer accounts, and resolving problems that delay collections, including timely and effective communication with other departments.

Main Responsibilities/Accountabilities

• Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.

• Develop and maintain professional relationship with internal and external clients 

• Ensure that the collections processes followed are in adherence with Sarbanes/ Oxley procedures 

• Promptly provide customer payment remittances to the cash applications team 

• Produce monthly statements in line with client processes and SOX procedures 

• Meet weekly/ monthly collections targets and all SLA’s 

• Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy 

• Produce monthly statements to send to customers in line with clients SOX processes 

• Flexible working hours are required during client specified key periods (month end)

• Record all collections activities in a consistent manner as per client process

Required Skills/ Competencies/ Experience

• 6 months – 1 years collections or accounts payable experience/ customer care/ sales experience in an international environment

• Strong interpersonal/ business skills both oral and written with very good telephone skills

• Ability to work on own initiative in a Team environment.

• Good organisational & time management skills

• Strong negotiation skills

• Analytical approach/ good problem solving skills

• Excellent reporting skills

• Competent in Microsoft Office

• Ability to establish and maintain key relationships

• Fluency in English and Norwegian

Desirable

• Third level qualification will be an advantage but not essential

• Intermediate Excel an advantage, but not essential

• SAP experience is preferred

• Sarbanes/ Oxley knowledge preferable but not essential