CMS Analyst - German

The CMS Associate is primarily responsible for the Contract to Pay (C2P) activities for Healthcare Professionals (HCP’s) who speak at Lilly meetings. The CMS Associate is responsible for providing an outstanding customer experience to HCP’s by being a single point of contact (via phone, online or post) on all C2P related matters and liaising closely with colleagues in the wider Customer Meeting Services (CMS) team across Cork and in the local affiliates to resolve any other meeting related queries.



*Qualifications· Diploma or Secondary education with focus on finance/travel/event   administration/healthcare industry.

Travel Percentage 0-10%*ResponsibilitiesC2P & Profile Management:

· Collection of HCP profile information

· Create and edit HCP profiles on HCP and SAP systems.

· Generate HCP contracts/agreements for HCP services and sponsorships

· Review and validate all contracts/agreements for completeness and correctness

· Coordinate contract/agreement signatures for both Lilly and HCPs

· Administration and scanning of HCP invoices and expenses into HCP system, for payment.

· Review and validate all HCP invoices and expenses for accuracy and compliance with country specific tax and invoicing laws.

· Issue resolution and escalation as required across all Contract to Payment processes



HCP Meetings Support

· Support meeting planning activities

· Attend briefings and planning discussions with Meeting Owners & local affiliate meetings teams (virtually)

· Post meeting administration and customer service as required

· Regional access support to assist sales reps and meeting owners

· Customer ID search - new speakers/add speakers/add delegates

· Customer master data changes

· Initiation of Purchase Order process



Audit, Compliance and controls

· Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period.

· Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP’s

· Strict adherence to all SOPs and Job Aids

· Ensure HCP Care data compliance with Transparency reporting requirements



Various support activities required to support the CMS organisation - this may include:

· Responding to phone calls/emails from HCP's, sales representatives, meeting owners, third parties that support the process, local CMS teams, management, or other business partners;

· Investigating, root causing and resolving issues, etc...

· Provide weekly/monthly/quarterly metrics on regional team activities to measure success

· Continuous improvement - provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.



Customer service is core to the role and ideal candidates will continuously looks for ways to improve our service level and do things better than we do them today*Additional Skills/Preferences· Fluency in German is essential

· Must demonstrate strong telephone communication skills with ability to influence and negotiate

· Demonstrate strong interpersonal skills, written and oral communication skills

· Accuracy and attention to detail

· Customer focused

· Capable of problem solving

· Works well under pressure

· Proficient with Microsoft Office software (Excel, Word, etc…)

· High learning agility

· Work independently with minimal supervision

· Excellent at organizing work and detail oriented

· Ability to develop good relationships with various levels or personnel in Lilly’s financial organisation, Affiliate organisation, third party providers



Additional Skills/Preferences EXPERIENCE:

· Min 2 years customer facing experience

· Hospitality and/or Travel & Meetings experience an advantage

· Legal and/or Contracting support experience an advantage

· Compliance and controls experience an advantage