Captain – Restaurant Supervisor
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Descripción de la oferta de empleo
Job Overview
A Restaurant Supervisor plays a pivotal role in the daily operations of a restaurant. They assist the restaurant manager in overseeing staff, maintaining service quality, and ensuring a smooth guest experience. Responsibilities typically include staff scheduling, training, inventory management and addressing customer concerns. A Restaurant supervisor plays a crucial part in achieving revenue goals and fostering a positive work environment.
Requisitos laborales
Responsibilities And Duties
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked (food allergies).
- Inspecting the hygiene and cleanliness of restaurant and team.
- Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware and the whole restaurant is always kept presentable at all times.
- Check of bills before presenting to customer or processing the payment.
- Up-sell additional products when appropriate.
- Take accurate food and drinks orders.
- Check the minimum age requirements for consumption of alcoholic beverages.
- Communicate order details to the kitchen staff.
- Take an active role in coaching and developing junior staff.
- Serve food and drink orders.
- Collecting customers feedback for improvement.
- Inspect and check shift closing, cash and credit cards.
- Ensure the hotel brand standards and SOPs are consistently implemented.
- Complete closing duties, including restocking items, closing reports etc.
- Meet with restaurant team for daily specials, events, changes to the menu.
- Anticipate any unexpected guest needs with prompt and efficient reaction.
