BUSINESS DEVELOPMENT MANAGER

Innovate is one of the fastest growing technology companies in Ireland, applying market leading technology implementation while connecting business customers at an exponential rate across Ireland and the UK.

Innovate’s brand values are Customer Service and Innovation. The customer and our people are the two most important stakeholders to our organisation. Innovate continues to grow by adding ambitious, talented people to the team.

Innovate is structured around a Shared Services Team and two business units. The Shared Services Team includes the Finance, Operations, People Management, Marketing and Product Development functions. The two business units are VoiceGrid and Innovate.

THE BUSINESS DEVELOPMENT MANAGER ROLE WITHIN INNOVATE / THE PURPOSE OF

THE ROLE:

Within the Innovate business unit, the role of the Business Development Manager is to increase revenue, obtain new business and create new opportunities. The Business Development Manager, reporting to the Commercial Manager, must achieve business value for the organisation through an unrelenting focus on:

1. Winning new business

2. Development of customer relationships

The Business Development Manager needs to focus on specific, measurable outcomes in all that they do.

KEY RESPONSIBILITIES:

• •Meet and exceed key revenue, customer satisfaction and new business targets
• •Build strong contacts across customer base and understand what is important to their business so that meaningful relationships can be developed
• •Source new business leads through cold calling and the management of all internal and external leads
• •Qualify new prospects and prepare proposals, mailings and new initiatives as required
• •Work with the Operations Team to ensure that your customers receive the service they require
• •Take ownership of customer issues and use initiative when problem solving
• •Understand and keep up to date on the latest technology, products and technical issues affecting your customers
• Update the Innovate’s ERP system, ConnectWise, with all daily activities and maintaining a calendar within this system fully up to date at all times
• •Update all contacts, leads and proposals within ConnectWise to ensure that the information and your pipeline is always up to date
• •Provide weekly / monthly qualitative and quantitative reports from ConnectWise to the Commercial Manager and Operations Function on the business development and sales pipeline and plans
• •Provide support to cross functional teams in developing business plans, budgets, product plans, pricing plans and marketing plans as required
• •Develop, present and speak at internal and external customer meetings, events and trade shows

COMPETENCIES (TECHNICAL AND BEHAVIOURAL)

TECHNICAL

BS/BA degree or equivalent plus 5 years’ experience in:

• •B2B sales or B2B customer account management
• •Sales of IT or telecommunications services
• •Proven track record in achieving sales targets in business market
• •Results based with a focus on customers
• •Working in a constantly changing environment
• Full clean drivers licence

BEHAVIOURAL

The Business Development Manager role requires the following set of behavioural competencies:

• •Excellent influencing, negotiation and closing skills
• Strong administrative and reporting skills
• •Excellent interpersonal and communication skills - ability to communicate at all business levels
• •Ability to grasp new opportunities as they are presented
• •Motivation, ambition and tenacity
• •Problem solving skills
• •Strong planning and organisational skills
• Self-starter with ability to work on own initiative
• •Must be innovative, forward-looking, dynamic, proactive and hardworking, placing standard-leading
• Customer Service at the centre of all decisions and at the top of all priorities
• •Ability to prioritise and to remain results/output orientated