Accommodation Assistant
Accommodation Assistant
Reports to: Accommodation Supervisor, Deputy General Manager, General Manager
Scope and Purpose of Position
Under the general guidelines of the Supervisor, ensure the day-to-day operations are carried out in line with department and Hotel standards, providing quality service to our guests in accordance with statutory, health and safety requirements.
Responsibilities
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To ensure a high level of cleanliness throughout the hotel at all times in accordance with the standards as set out by the hotel.
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Guest Bedrooms o Change and make guests beds o Clean bathrooms, all surfaces and equipment o Replenish all guest amenities o Replenish guest stationary and information brochures o Clean tea/coffee machine and replace used items
o Dust all furniture and fittings daily o Hoover guest bedrooms
o Ensure all executive rooms have the correct supplies as per hotel
standard o Stock trolleys neatly and correctly
o Hoover corridor floor and damp dust all skirting boards and fire
extinguishers o Clean brass on the corridor and public area
doors o Maintain a clean and tidy linen room.
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To ensure the programme of deep cleans are completed.
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To handle lost property according to the agreed standard.
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To work a flexible shift pattern and rotate through the various areas of the
Accommodation Department as required.
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Accommodation Assistant may be required to work as Front of House Cleaners and
Evening Turndown Assistants, Laundry Room Attendants and Linen Porters.
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To assist all guests in the hotel at all times with any requirements they may have such
as extra towels, tea, pillows etc.
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To be responsible for the cleanliness of any additional items that may be added to
guest bedrooms or public areas at a future date.
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To ensure that standards are maintained in accordance with the departmental SOP.
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To ensure that equipment is not abused and is used for its specific purpose only.
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To be responsible for your own safety and of those around you. Ensuring that cables
from vacuums are not left trailing, fire exits are not blocked by trollies etc.
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Ensure daily, weekly and monthly check lists are completed.
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To attend all statutory training.
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To attend other training sessions as per the departmental training plan or as when
required by management.
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To assist as much as reasonable in the coaching and training of new staff.
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To accept flexible work schedule necessary for uninterrupted service to hotel guests where reasonable.
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Maintain a safe hygienic and healthy working environment.
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To ensure all accident, incidents and suspicious occurrences are reported to the
relevant people and to assist in providing all relevant backup.
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To report defective materials and equipment to appropriate individual.
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To be familiar with and adhere to all rules and regulations of the hotel with specific
regard to:
o Hygiene
o Fire Procedureso Health and safety
o Security regulations
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To maintain good liaisons and communications within the department.
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To regularly attend monthly departmental meetings.
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To offer any suggestions or ideas for improvement to head of department.
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To carry out any other reasonable tasks as requested by management.
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As a member of staff of the Hotel you must be willing to carry out duties outside of
your department if required to do so.