Job offer description

As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. This is a full-time (40 h/week) position in scheduled shifts.

Main Responsibilities

• Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;

• Delivering high level of customer service;

• Actively participate in various projects within the department;

• Promote the Booking.com culture within your colleagues.

Our ideal candidate:

• Has excellent communication  and problem solving skills;

• Takes responsibility and ownership;

• Is passionate about helping customers;

• Fluent in both written and spoken English and one of the following languages (Mandarin or German);

• Available Full-time (40 h/week) and flexible in work schedule;

• In possession of a valid work-permit for Germany.

What Booking.com will offer You:

• A gross salary of EUR 1550,- based on 40 hours per week;

• International working environment;

• Convenient office location in the center of Berlin;

• 25 holidays per year on full time bases;

• Quarterly Bonus Plan 12% of your salary, based on set targets;

• 25% Premium pay for hours worked after 8 pm;

• 60% Premium pay for hours worked on the Weekend;

• Free meals.

Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets. Bcom Customer Service Center Germany GmbH, one of the support companies in Germany, is looking for a Customer Service Executive - multilingual.

Job details
Sector:
Other service activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Language skills:
  • English
  • Fluent
Salary range:
Not provided
Date of expiry:

About organisation

This company does not participate online on our European Online Job Day. We – Eures Germany – will be in this case in charge of you. If you are interested to apply for one of the vacancies, please apply on our platform. We will send your application to the employer after the event, when your profile is suitable for the published job offer. You will get an answer as soon as possible. … Find out more

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