Job offer description

Role Description

This is a full-time on-site role for a Technical Support Specialist.

The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.

The Technical Support Specialist would also collaborate with other support team members to provide exceptional customer service.

 

Job requirements

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Bachelor's degree in Information Technology or related field
  • 2/3 years of professional experience providing L2 support
  • Experience with CRM tools and customer support software is a plus
  • Native in German (mandatory)
  • Fluent in English (mandatory)
Job restrictions

Must be able to work in our Lisbon office

Job details
Sector:
Activities of call centres
Occupation field:
Contact centre information clerks
Education field:
Not known or unspecified
Work experience:
Work experience is not required
Language skills:
  • German
  • Fluent
  • English
  • Good
Required skills:
hardware testing methods, install software
Salary range:
Not provided
Date of expiry:

About organisation

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service,… Find out more

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