German Technical Support Service for Wacom (m/f)

German Technical Support Service for Wacom

Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 5.000 employees we are providing services to around 56 countries in 28 different languages.

In 2015, Teleperformance Portugal is considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.

Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.

Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.

As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.

Join us! Be part of a multicultural environment.

Our Client

Wacom supports creative customers across the world and offers solutions and innovations for interface technologies. Our client is providing service to customers from film and animation and auto-design as well as leading enterprises in medical, education, financial services and IT partners.

Your Position

As Technical Support Service Employee you will be responsible for effective and timely handling of Wacom product inquiries, processing sales transactions, managing post sales inquiries and technical requests, while providing an excellent customer experience.

You will be part of a team providing presale and post-sale support and service to existing and prospective customers. Together we want to make the result of each customer experience exceptional.

You will be:

• Providing guidance and information for product inquiries and purchases;
• Managing ecommerce order processes using Wacom systems and procedures;
• Processing Return Merchandise Authorizations for purchases and service;
• Diagnosing and resolve 1st level technical issues efficiently and professionally.

Your Profile

• Fluency in written and spoken German (C1 level mandatory);
• Good written and verbal skills in English (mandatory);
• CRM or ticketing system experience (mandatory);
• Proficiency in technical computer knowledge (Windows and Macintosh hardware and operating systems);
• Active listening skills, logical problem solving ability, and attention to detail;
• Associates Degree in computer technology (preferential);
• Experience in a contact center environment  and technical support (preferential);
• Excellent knowledge of MS Office Applications and exceptional typing skills;
• Available to work rotating shifts between 08:00h – 17:00h.

Our Offer

• Fixed-term, renewable contract;
• Intensive training and integration phase;
• Long-term educational and career opportunities;
• Safe and stable work;
• Private health insurance after 6 months of employment;
• Reimbursement of your initial flight costs after 9 months* and airport pick up*;
• Annually complementary return flight to your home country (within Europe);*
• Possibility to live in one of our apartments*
• Free Portuguese language courses*, water sports, soft trekking and much more activities and events.

*only international applicants