Level 1 Technical support with Portuguese
We are growing – Grow with us!
• Experience one of the fastest growing industries in the world – Outsourcing
• Portuguese speaking “Customer Service” Opportunity available immediately
Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. As Infosys BPO we have been present in Europe since year 2004 when the Brno Delivery Center was established. Currently we employ over 2 500 employees in Brno, Prague (Czech Republic) and Lodz (Poland) delivering services for Fortune 100 clients across various services (finance & accounting, sourcing & procurement, insurance support, sales & fulfillment or customer service).
Your responsibilities
• Respond to email tickets and phone calls to resolve end users queries related to the hardware and
software infrastructure of our client.
• Diagnose the issue and provide a path to resolve it
• Configuring and troubleshooting all technical issues with hardware and software
• Accurately log all interactions in the ticketing tool
• Simulating the problems faced by end users in a test setup and providing end users with technically
optimum solution
• Update / Create knowledge base for new learning
• Interact with Level2/level3 support teams and third party vendors for follow-ups on break fix
Our requirements
• Written and verbal fluency in Portuguese and English
• Knowledge of basic troubleshooting and resolving queries in a technical environment
• Excellent Customer Service Skills
• Ability to learn desktop applications used at customer end
• Ability to change system settings via control panels or system preferences.
• Ability to install and remove applications.
• Strong multitasking skills.
• Strong Active listening skills.
• Ability to work toward a goal in dynamic situations.
• Ability to identify solutions based on written procedures, guidelines, and process tools
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Apply in English and send CV to: Careers_CZ@infosys.com
