Job offer description
  • First point of contact for users of our IT via telephone and ticket system
  • Supporting users, troubleshooting and providing devices and services
  • Answering user questions
  • Independent and joint processing of various topics within the team as well as expansion of the knowledge database
  • Forwarding of own and external suggestions for improvement to the appropriate departments
Job requirements
  • Completed education (apprenticeship, HTL) or professional experience in the IT area; career changers with interest and IT affinity are welcome
  • Experience in user and rights assignment is helpful
  • Very good English and German language skills
  • Good communication skills and enjoy working in an international team
  • Motivated personality with perseverance, initiative, and customer orientation
Benefits
  • Central Location
  • Employee Discounts
  • Flexible Hours
  • International Environment
  • Onboarding
  • Workplace Well-Being
Job details
Sector:
Information and communication
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • English
  • Good
  • German
  • Good
Salary range:
Not provided
Date of expiry:
Link for more information:
Technician, IT Hotline (m/f/d)

About organisation

MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 100 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 2400 employees around the world. Find out more

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