Customer Service Representative (M/F) - Latin Market
We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Latin Market.
We are currently recruiting new agents to work in multiple projects for the Latin market, namely for the Portuguese (PT-BR), French, Italian and Spanish markets.
Our client has multiple projects in the customer care area, namely in the IT, gaming, real estate, banking, and tourism sectors.
TASKS:
- Customer service call;
- Give support to the through others means of communication, namely email and chat;
- Respond to customer inquiries regarding service and service and product related inquiries;
- Inform the costumer about specific products, services, policies, and processes.
WE ARE LOOKING FOR SOMEONE WITH…
- Native languages skills in Italian, French, Spanish and Portuguese (PT-BR) - verbal, reading and writing - and also an advanced English level (verbal and writing);
- Excellent communication skills;
- Customer service – oriented and high focus on customer satisfaction;
- Strong administration and organization skills;
- Keen eye for detail to ensure high accuracy;
- Intermediate PC skills;
- Immediate availability.
WE OFFER…
- Base salary + language complement + food allowance + productivity bonus;
- Home Office;
- Availability to work through rotational schedules and time off;
- Introduction and continuous training;
- Modern working environment at an attractive location in Lisbon with good public transport connection;
- Multicultural work environment.