**Fluent Spanish & English are required for this role**
Core Duties:
Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)
Completing or cancelling pending reversals when appropriate. (5%)
Restricting accounts when appropriate. (5%)
Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)
Escalating appropriately to Fraud Investigations. (5%)
Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)
Competencies:
Customer Focus
Drive for Results
Problem Solving
Decision Quality
Time Management
Functional / Technical Skills
Experience Required: 1
2 + months customer service experience required
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviours which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
