Job offer description

As a member of the Seller Fraud Operations team, you will be responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience in the Micro seller segment. Serving as a credible partner that offers a pro-active/balanced approach to mitigate loss and care for the merchant experience by using a global lens, thinking end-to-end, quantifying trends and offering rule policy changes.

Fluency in English and a 2nd European Language is a requirement for this role.

Role Responsibilities:

Working knowledge for Merchant Fraud and SRO Appeals tasks (Micro Seller, SRO cases, Emails).

Possess strong investigation skills and proactively share best practices/knowledge

Effectively identify fraud tends and share the findings through various channels

Identify correct Risk treatment in an effort to balance loss and merchant experience

Core Requirements:

Holistic Review:

Think E2E to understand the Merchant Life Cycle

Connect the dots of the “merchant story” to understand the big picture Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator

Balanced Approach:

Credit and fraud; On and off PayPal; Risk aspects and Merchant experience

Industry risk idiosyncrasies

Global awareness via process alignment and economy implications

Merchant Education:

Put yourself in the merchant’s shoes

Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant

Clear call to action for merchant

Accountability:

Invest time and effort in your decisions

Ownership of the impact of your decision and the overall merchant experience

Competencies:

Evaluate Merchant Holistically (Assess)

Make the Right Decision (Decide)

Own the Merchant Experience (Communicate)

Contribute to Team (Deliver)

Minimum Requirements:

HS Diploma or equivalent work experience

6+ years related experience;

1+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing

Proven customer communication experience (E-mail & Phone)

Fluent English and 1 other European Language, written and spoken is essential

PayPal provides equal employment opportunity

Job details
Sector:
Financial service activities, except insurance and pension funding
Occupation field:
Financial and mathematical associate professionals
Education field:
Business and administration
Work experience:
Work experience is required
Duration of work experience:
More than 5 years
Language skills:
  • English
  • Fluent
Required skills:
Customer relationship management, customer service, perform data analysis, Financial analysis
Salary range:
Not provided
Date of expiry:

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