Underwriting Support Specialist - French Speaking

At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with our immense payment expertise to take our company and our partners to the forefront of innovation. As one of the leading payment companies, YapStone is continually searching for passionate thinkers to join us in changing how the world pays.



PRIMARY RESPONSIBILITIES:

• Responsible for risk management associated with client application requests for our electronic payment processing services.
• Provide support to customers seeking to apply for our service
• Review and process all applicable documentation in support of applications
• Proactively work to enhance process/procedures to ensure Underwriting and AML/KYC regulations remain current, effective, and in-line with partner requirements.
• To effectively manage a pipeline of cases within agreed Service Level Agreements, proactively requesting necessary documentation for missing information.
• To ensure all cases are fully reviewed and an underwriting rationale is applied to each application prior to underwriting decision.
• To ensure average turnaround expectations are exceeded by closely managing cases through to application process.
• To provide accurate case updates to each stakeholder within agreed times and any actions taken are fully notated.
• To ensure all cases are underwritten within agreed mandate levels.
• Recommend and develop enhancements, sources, and resources to assist in the credit review process
• Assist Fraud/Risk department on potential fraud/risk related matters
• Perform underwriting analysis on prospective merchant applications within published SLA's
• Take an active role within YapStone to identify and recommend for approval of process/policy changes to make the group more effective
• Assist internal departments with customer inquiries requiring explanation of specific credit policies and decisions related to those policies

QUALIFICATIONS AND REQUIREMENTS:

• 1 to 3 years of experience in customer service and risk management; ecommerce experience is a plus
• Direct experience with Global Payments and credit/risk/underwriting systems considered a plus
• Experience creating and implementing process workflows considered a plus
• Strong written and verbal communication skills
• Excellent organizational/analytical skills
• Excellent oral and written communication skills
• Must be a team-oriented individual with willingness to work with all levels of staff & customers (not exclusively high-level applicants) with a positive I would add professional here attitude and willingness to assist in training and development of new underwriters
• Strong attention to detail and a can-do attitude
• Preferred: third level qualification in business, finance or related field

Changing how the world pays is a mission that inspires us daily. It gets us up in the morning and keeps us up at night. And just in case we need an extra dose of inspiration during the day, our team can take in the stellar view from our Drogheda office or visit the Yappucino Café  to choose from a  large selection of snacks. From comprehensive health insurance to gym memberships, you’ll find plenty of benefits and perks that reflect our appreciation for all of the thinking and doing that goes on at YapStone.

At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with our immense payment expertise to take our company and our partners to the forefront of innovation. As one of the leading payment companies, YapStone is continually searching for passionate thinkers to join us in changing how the world pays.