Technical Support Specialist

• Are you fascinated by electromechanics and electronics? As a Technical Support Specialist, you are responsible for technical support and you are the central point of contact for our customers, partners and suppliers. Thanks to your technical guidance, professional service and daily dose of positive energy, you are undoubtedly an asset to our company!
• You are responsible for the technical-operational support of the Roxell sales team.
• You act as an expert for specific product ranges: you are the central contact for all incoming questions and provide first-line support by telephone.
• You supervise, guide and actively work together with the local and international technical team of our worldwide distributor and customer network during the installation and commissioning of Roxell systems. Occasionally, you will do this on site, but mostly from the helpdesk.
• You strive for maximum customer satisfaction by being an expert in product knowledge and solving complaints in an efficient and effective way.
• You carry out various administrative tasks and occasionally receive customers for a technical presentation, demonstration or visit to the stables.
• You are responsible for the training of colleagues, customers and distributors and keep your knowledge of our products up-to-date.
• You report to the Technical Support Manager

Your profile:

• - Preferably you have a Bachelor or Master degree in Electromechanics or Electronics.
• - You have experience with electrical installations and automation.
• - You have an interest in or affinity with the sector of intensive livestock farming.
• - You are service and customer oriented and can express yourself fluently in Dutch and English. Knowledge of French and/or German is a plus.
• - You are an excellent organiser and you follow things up meticulously.
• - You are stress resistant and work in a customer-friendly and independent way.
• - You are willing to travel (maximum 20%).
• - School leavers welcome!

We offer:

• A challenging job in which you can immerse yourself in various techniques.
• A job with responsibility and impact.
• An attractive salary package (incl. extra-legal benefits).
• An intensive training on our products, systems and techniques.
• An international and innovative company, market leader in its sector.